wukong Terms of Use
We at wukong operate a gaming and sportsbook platform available to users in supported jurisdictions. Our Terms of Use set out the conditions under which you can access and use our platform, create an account, deposit and withdraw funds, and participate in our games and sports markets. These terms apply to all users accessing wukong through any device—mobile app, browser, or desktop—and cover your rights, our obligations, and the rules that govern your account.
By opening a wukong account, you agree to our terms, privacy policy, and responsible access conditions. We require you to be of legal age in your jurisdiction and to provide accurate information during registration and account verification. We enforce strict Know-Your-Customer (KYC) verification to protect your account, prevent fraud, and ensure compliance with local regulations. We handle all account data, transaction records, and personal information according to our privacy policy and applicable data-protection laws.
This page explains the key policies that govern your relationship with wukong—account opening, deposits and withdrawals, bonus terms, account restrictions, dispute resolution, and our jurisdiction notice. If you have questions about our terms, contact our support team through your account dashboard or the help section on our site.
Account opening and eligibility on wukong
To open a wukong account, you must be of legal age in your jurisdiction and not subject to any legal restriction that would prohibit your use of online gaming platforms. We ask you to provide accurate personal information—your full name, email address, phone number, date of birth, and residential address. We do not accept accounts registered under false or misleading information.
Your first account registration requires email verification. We send a verification link to your email; click it within a defined window to confirm your email address. Once email verification is complete, you can log in and begin the KYC verification process. We ask you to upload a government-issued ID (passport, national ID, or driver's license) and a proof of residence (utility bill, bank statement, or similar document). Our verification team reviews your documents within a standard processing window and notifies you of approval or rejection.
Once your account is verified, you can deposit funds via our supported payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking / local payment / online payment / e-wallet virtual accounts. Your account balance is available immediately after deposit confirmation, and you can access our sportsbook (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton, esports), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games, and other gaming sections.
Account security and password management
We at wukong require you to create a secure password that combines letters, numbers, and symbols. You are responsible for keeping your password confidential and for all activity that occurs under your account. If you suspect unauthorized access or notice unusual activity, immediately contact our support team. We can reset your password via email verification, lock your account temporarily, or log out your session from all devices.
We encrypt all communication between your device and our servers using standard TLS protocols. Your account data is stored on secure servers with access restricted to authorized staff. We do not share your login credentials, payment details, or personal information with third parties unless required by law or explicitly authorized by you.
Our wukong deposits and withdrawal policy
We accept deposits from users in supported jurisdictions via the payment methods listed above. Deposits are processed immediately upon payment confirmation, and your account balance updates in real time. Your minimum and maximum deposit amounts are displayed during the deposit flow and may vary by payment method.
Withdrawals from wukong require a verified account and a minimum withdrawal amount. When you request a withdrawal, your funds enter a standard review window during which we verify your identity, confirm the transaction, and check for suspicious patterns. This review typically takes one to three business days, depending on the withdrawal amount and your payment method. We process withdrawals to your registered payment method—if you deposited via mobile banking, your withdrawal returns to local payment. If you want to withdraw to a different payment method, we flag this as a payment-method change and apply additional verification.
Review windows and processing times
We never guarantee exact withdrawal times. All withdrawals are subject to review windows and may be delayed if we require additional verification, if your bank is processing transfers slowly, or if unusual account activity triggers our compliance checks.
Game rules and market terms on wukong
Our sportsbook markets (Liga 1, Piala AFF, and other football tournaments, as well as MotoGP, badminton, and esports such as Mobile Legends, Free Fire, and PUBG Mobile) are offered subject to specific rules and settlement procedures. Each market type displays its rules before you place an entry. We settle markets based on official results published by the relevant league or event organizer. If a match or event is postponed, canceled, or resulted in a different outcome than originally scheduled, we apply our settlement rules, which may include voiding entries, refunding stakes, or paying out based on the actual result.
Live-dealer games (blackjack, roulette, baccarat, Dragon Tiger) are conducted in real time with live dealers. Your entries are executed when you confirm them; once execution is confirmed, the entry cannot be cancelled. Slot games and other casino titles operate according to their in-game rules, which we display before play begins. All game outcomes are generated by certified random-number systems and are independent of previous results or your account history.
Bonus terms and account restrictions on wukong
We may offer promotional bonuses to new and returning users. Any bonus offer displays clear terms describing the bonus amount, eligible games, wagering requirements, and expiration date. Bonuses are credited to your account only when promotional conditions are met. We reserve the right to cancel or modify bonus offers, and we may decline bonus eligibility if we detect abnormal account behavior or if your account is in violation of our terms.
We reserve the right to restrict, suspend, or close your account if you breach our terms, engage in fraudulent activity, use multiple accounts to exploit promotional offers, or violate applicable laws. If we suspect money laundering, fraud, or other illegal activity, we may freeze your account pending investigation. We will notify you of account restrictions and provide a reasonable opportunity to respond or appeal, except where we are legally prohibited from doing so.
Jurisdiction notice and service availability
Our services are available only in jurisdictions where online gaming is permitted by local law. We do not offer wukong in jurisdictions where online gaming, sports betting, or casino gambling is prohibited. Users are responsible for verifying that access and use of wukong comply with their own jurisdiction's law. If you are accessing wukong from Jakarta, Surabaya, Bandung, Medan, or any other location, you are responsible for confirming that your local law permits your participation.
We may restrict access to wukong in certain jurisdictions at any time without notice. If we detect that your account is accessing wukong from a restricted jurisdiction, we may suspend or close your account and forfeit any balance, subject to applicable refund obligations. We do not offer customer support or dispute resolution for users accessing wukong from prohibited jurisdictions.
Dispute resolution and governing law
If you believe wukong has breached our terms or handled your account improperly, contact our support team first. We will investigate your complaint and respond with a resolution within a reasonable timeframe. If you are not satisfied with our response, you may escalate your complaint through our formal dispute-resolution process, which may include mediation or, if necessary, legal proceedings according to the laws of the jurisdiction in which you opened your account.
These terms are governed by the laws applicable in the jurisdiction where you are located at the time you open your account. Any legal action or dispute arising from these terms must be resolved through our dispute-resolution process or, if applicable, through courts in that jurisdiction. By agreeing to our terms, you consent to this jurisdiction and waive any claim that proceedings would be inconvenient or inappropriate.