wukongLegal Notice
A user in Jakarta opens the wukong app, verifies their identity through KYC documentation, and deposits funds via DANA. They then access our sportsbook to check Liga 1 fixtures or browse our live-dealer tables. This simple flow is only possible because the user's jurisdiction permits online gaming under local law—and it is the user's responsibility to confirm that their own jurisdiction allows such access.
We at wukong operate an online gaming and sportsbook platform available only in jurisdictions where local law permits. We do not offer our services in regions where online wagering, casino gaming, or sports betting is prohibited. This legal notice explains our service scope, what we require from account holders, and how we handle jurisdiction compliance. By opening a wukong account, you acknowledge that you have read and understood this notice and that you are legally entitled to access our platform under the laws of your own jurisdiction.
If you have questions about whether wukong is available in your location or whether our service complies with your local law, contact our support team through your account or visit our help section. We provide guidance, but account holders remain responsible for verifying their own legal compliance.
Service availability and jurisdiction scope
We do not offer our services in jurisdictions where online gaming, sports betting, casino gaming, or any form of remote wagering is prohibited by local law. Our platform operates only where applicable local regulations permit account holders to access and use our sportsbook (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton, esports markets), live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), slots, and other gaming categories.
If we detect that an account is accessing wukong from a jurisdiction where our services are restricted, we may suspend or close that account without notice. Any remaining balance may be forfeited or refunded according to applicable law. We do not refund funds if suspension results from the user's own violation of jurisdiction restrictions.
Account eligibility and user obligations on wukong
To open a wukong account, you must be of legal age in your jurisdiction and not subject to any legal restriction that would prohibit your use of online gaming platforms. You must provide accurate personal information during registration, including your full name, email address, phone number, date of birth, and residential address. We do not accept accounts registered under false or misleading information or on behalf of another person.
You are solely responsible for ensuring that your use of wukong complies with applicable laws and regulations in your jurisdiction. You must not access wukong from a jurisdiction where online gaming is prohibited. You must not use wukong for illegal purposes, including money laundering, fraud, or circumventing sanctions. We reserve the right to refuse or cancel service to any user who violates these conditions.
Data protection and privacy on our wukong platform
We handle all personal data, account information, transaction records, and payment details according to our privacy policy and applicable data-protection laws. Your account data is encrypted and stored on secure servers. We do not share your information with third parties except as required by law or with your explicit consent. For detailed information about how we collect, store, and use your data, please refer to our privacy policy.
We require Know-Your-Customer (KYC) verification before you can withdraw funds. This includes uploading government-issued identification and proof of residence. KYC verification is a standard anti-fraud and anti-money-laundering measure. Once your identity is verified, your documents are retained only as long as necessary for account security and legal compliance.
Payment methods and regional support
We support deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking / local payment / online payment / e-wallet virtual accounts. Availability of payment methods may vary by jurisdiction. If your payment method is not available in your region, contact our support team for alternative options.
Our commitments and legal compliance
We at wukong are committed to operating transparently and in compliance with applicable laws in all jurisdictions where we offer our platform. We maintain clear records of all account activities, deposits, withdrawals, and gaming sessions. We cooperate with regulatory authorities and law-enforcement agencies when required by law. We reserve the right to disclose account information if legally required to do so.
We do not engage in unlawful advertising. We do not claim that wukong is licensed in any specific country or territory. We do not use the terms "Licensed in Indonesia," "Official Partner," or similar claims that would imply regulatory approval we do not possess. We do not use the terms "Game Rules," "," "account controls," or "Account controls," which imply compliance frameworks we do not operate. Instead, we frame our service as available only where local law permits, and we place the responsibility for compliance on the user.
Game integrity and fair play on wukong
All games on our wukong platform, including sportsbook markets, live-dealer tables, and slots, are conducted fairly and transparently. Our sportsbook markets are settled based on official results published by the relevant league or event organizer. Live-dealer games are conducted with real dealers in certified studios, and outcomes are not manipulated. Slot games use certified random-number generators to ensure unpredictability and fairness.
We do not guarantee specific outcomes or win rates. We do not claim that any game is "beatable" or that users can achieve consistent profit. Past results do not predict future results. All gaming involves risk, and users may lose their entire stake on any given entry or session.
Contact and dispute escalation
If you have questions about this legal notice, our jurisdiction scope, or your eligibility to use wukong, contact our support team through the help section in your account or via the contact options on our website. We will provide guidance and clarification within a reasonable timeframe.
If you dispute a transaction, a game outcome, or any aspect of our service, you can file a formal complaint through our dispute-resolution process. We will investigate your complaint and respond with a resolution. If you remain unsatisfied, you may escalate your complaint according to the procedures outlined in our terms of use.