wukong FAQ

Opening a wukong account takes three steps. First, download the Android app or open the iOS Web browser link and fill in your username, email, password, mobile number, and date of birth. Second, verify your email by clicking the link we send you. Third, complete KYC verification by uploading a government-issued ID (passport, driving licence, or national ID) and a proof of residence (utility bill or bank statement). Once we verify your documents—typically within a few hours—your account is fully active. You can then deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a mobile banking / local payment / online payment / e-wallet virtual account and access our sportsbook, live-dealer tables, and slots.

No. We permit only one account per user. Multiple accounts registered to the same person, email address, or payment method violate our terms of use. If we detect duplicate accounts, we will suspend all of them without notice. Any remaining balance may be forfeited. This rule protects account security and prevents abuse. If you have lost access to an existing account, contact our support team to help you recover it instead of opening a new one.

From your wukong account, tap the Help or Support icon in the app or Web interface. Select your issue category—account, payment, game, or security—and describe your problem in detail. Include your username and the date and time your issue occurred. Submit your ticket. Our support team will review it and respond within a standard timeframe. You can track your ticket status from your account dashboard. For urgent issues, such as unauthorized account access, contact support immediately rather than waiting for a reply.

We support deposits starting from as little as our welcome offer. Maximum deposit amounts depend on your chosen payment method. E-wallet deposits via mobile banking, local payment, online payment, e-wallet, and mobile banking typically allow deposits up to our welcome offer per transaction, subject to your e-wallet's own limits. Bank transfers via local payment or online payment / e-wallet / mobile banking / local payment virtual accounts may have higher ceilings. Your first deposit will be confirmed within minutes once payment clears. If your deposit does not appear immediately, check that your payment was successful on your bank or e-wallet side, then open a support ticket with your transaction reference number.

If your deposit does not complete, check your bank account or e-wallet to confirm whether the payment went through. If the payment was deducted from your account but your wukong balance did not increase, note your transaction ID or reference number and open a support ticket immediately. Our team will investigate and either credit your account or initiate a refund. Withdrawals that do not complete are similarly investigated—withdrawals are subject to a review window while we verify your account details and KYC status. If a withdrawal is rejected, we will notify you of the reason and advise on next steps.

Our weekly cashback offer awards you a percentage of your losses on eligible games—live-dealer tables and slot games—each week. Cashback is calculated on net losses (total wagered minus any winnings) for that week. The exact percentage and minimum loss threshold are displayed in the promotions section of your account. Cashback is credited automatically on Monday each week and is available for withdrawal or further play. Cashback does not apply to sportsbook bets or certain restricted games. Check the promotions page for full terms and any maximum cashback caps for that week.

Demo mode is available for most of our slot games—Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. In demo mode, you play with virtual credit that has no real value and cannot be withdrawn. Demo mode lets you learn the game rules and features without risking your account balance. To play demo, select a slot game and look for the "Play Demo" or "Free Play" button. Demo sessions are separate from your real-money account; any wins or losses in demo do not affect your account balance. Live-dealer games and sportsbook betting do not offer demo mode—these require real-money entries.

We protect your personal data using industry-standard encryption and secure server infrastructure. Your account details, transaction history, and payment information are encrypted in transit and at rest. We conduct KYC verification to confirm your identity and prevent fraud—your ID and proof of residence are stored securely and retained only as long as required by law. We do not share your data with third parties except as needed for payment processing or if legally compelled to do so. Our privacy policy outlines all data practices in detail. You can request access to or deletion of your personal data by contacting support, subject to our legal and regulatory obligations.