wukongPrivacy Policy

This page describes what we collect when you use wukong and how we keep that data protected. We at wukong collect personal information only to operate our platform, process your deposits and withdrawals, verify your identity, and comply with local law. We do not sell your data to third parties, and we encrypt all sensitive information during transmission and storage.

Our privacy practices reflect our commitment to transparency. When you register for a wukong account, we collect your email, phone number, and password. When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we record the transaction details and payment method. When you request a withdrawal, we verify your identity using KYC documents—government-issued ID and proof of residence—and retain those documents only as long as required by law. All account activity—Liga 1 entries, live-dealer sessions, slot spins, esports entries—is logged for your own record and for compliance purposes.

We process your data in accordance with applicable privacy law. Our servers may sit outside your jurisdiction, but we apply consistent encryption and access controls regardless of server location. You have the right to request access to your personal data, correct inaccuracies, and request deletion where permitted by law. This policy explains how we handle your information and how to exercise your rights.

What data we collect on wukong

Account registration and profile information

We collect your email address, phone number, and a password you create when you register for wukong. We use your email to send account notifications—deposit confirmations, withdrawal status updates, and security alerts. We use your phone number for account recovery and two-factor authentication if you enable it. Your password is encrypted and never stored in plain text; we cannot see or recover it, only reset it if you request.

We may also collect your name, date of birth, and address during KYC verification. This information is required by law to prevent fraud and money laundering. We retain KYC documents only as long as required by local regulation, then securely delete them.

Transaction and payment data

When you deposit funds into your wukong account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we record the transaction amount, timestamp, payment method, and confirmation status. We do not store your full payment card or e-wallet credentials; payment processors handle that data directly. We retain transaction records for accounting and compliance purposes, typically for seven years or as required by local law.

When you request a withdrawal, we record the amount, destination payment method, timestamp, and review status. Withdrawal requests enter a standard verification window—typically one to three business days—during which we check for suspicious patterns and verify your identity. We log all withdrawal activity so you can track your requests in your account history.

Gaming activity and account logs

We log all activity on your wukong account: Liga 1 entries, Piala AFF bets, live-dealer sessions, slot spins, esports entries, and balance changes. This data helps us detect fraud, resolve disputes, and provide you with a complete account history. You can review your activity anytime from your account dashboard. We retain activity logs for at least three years for compliance and dispute resolution.

Device and connection information

When you access wukong via Android app, iOS Web, or desktop, we collect information about your device type, operating system, browser version, and IP address. This helps us optimize our platform for different devices and detect unauthorized access. We use this data to improve performance on mobile connections and to identify suspicious login attempts from unfamiliar locations.

We do not track your location in real time, but we may infer your general region from your IP address to comply with jurisdiction restrictions. If you access wukong from a jurisdiction where our services are prohibited, we may restrict your account access.

How we use and protect your data on wukong

Data use and third-party processors

We use your data to operate wukong, process your deposits and withdrawals, verify your identity, and comply with local law. We share your data with third-party processors only when necessary: payment processors (to confirm deposits and withdrawals), KYC verification services (to verify your identity), and legal authorities (if required by law). We do not sell your data to advertisers or marketing companies.

Our payment processors—the companies that handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers—receive only the information needed to process your transaction. Our KYC verification service receives your ID and proof of residence to verify your identity, then deletes that data after verification. We require all third-party processors to sign data-protection agreements and maintain security standards equivalent to our own.

Encryption and security measures

We encrypt all sensitive data—passwords, payment information, KYC documents—during transmission using industry-standard TLS encryption. Your data is stored on encrypted servers with restricted access. Only authorized wukong staff can access your personal information, and only for legitimate business purposes. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

We do not guarantee absolute security—no online system is completely immune to attack—but we apply reasonable security measures to protect your data. If we discover a security breach affecting your account, we will notify you promptly and provide guidance on protecting your account.

Cookies and tracking

We use cookies to maintain your login session, remember your preferences, and analyze how you use wukong. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but this may prevent wukong from functioning properly. We do not use cookies to track you across other websites.

We may use analytics tools to understand how users interact with wukong—which games are popular, which payment methods are used most, which features need improvement. This data is aggregated and anonymized; we do not use it to identify individual users.

Your rights and data requests

You have the right to request access to your personal data, correct inaccuracies, and request deletion where permitted by law. To exercise these rights, contact our support team through your wukong account. We will respond to your request within a reasonable timeframe, typically within thirty days.

You can also download your account data anytime from your account settings. This includes your profile information, transaction history, and activity logs. If you close your wukong account, we will delete your personal data after a retention period required by law, typically thirty days, unless we are required to retain it for legal or compliance reasons.

Jurisdiction and data transfers

Our servers are located outside Indonesia, so your data may be transferred to and processed in other countries. We apply the same privacy protections regardless of server location. If you are in Jakarta, Surabaya, Bandung, Medan, or elsewhere in Indonesia, your data is protected by this policy and by applicable Indonesian privacy law.

Our services are available only where local law permits. We do not offer services in jurisdictions where online gaming is prohibited. If you access wukong from a prohibited jurisdiction, we may restrict your account or delete your data in accordance with local law.

Policy updates and contact

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on wukong. Your continued use of wukong after changes become effective constitutes your acceptance of the updated policy.

If you have questions about our privacy practices or want to exercise your data rights, contact our support team through your wukong account. We are committed to protecting your privacy and responding to your concerns promptly.

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